FAQs

Ordering & Purchasing

  • What payment methods do you accept?
  • Do you offer volume discounts?
  • Can I obtain a credit account and use a purchase order to shop?

Delivery

  • How can I track my shipment?
  • When will my 'In Stock' order be dispatched?
  • When will my 'Pre-Order' be dispatched?
  • My order includes ‘Pre-Order’ products AND ‘In Stock’ products. Will they be shipped separately?
  • What shipping provider do you use?
  • How much will shipping cost?
  • Can you ship to a P.O. Box?
  • Can I change my delivery address?

Quality & Warranty

  • Do you sell quality products?
  • What is the warranty period?

Returns

  • What is your returns policy?
  • Which products can be returned?
  • Can I get a refund for my shipping costs?